FAQ
Frequently Asked Questions
What are your products used for?
All Neo Lab Peptides products are intended strictly for laboratory and scientific research purposes only. They are not intended for human or veterinary use, and are not approved by the FDA.
Who can purchase from Neo Lab Peptides?
Our products are available to researchers, laboratories, and qualified professionals who are at least 18 years of age and intend to use them for legitimate research purposes only.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) and other payment methods available at checkout.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days. Expedited options are available at checkout.
Do you ship internationally?
Currently, we ship within the United States only. International shipping may be available in the future.
What is your return policy?
Due to the nature of our products, all sales are final. If your order arrives damaged or incorrect, please contact us within 48 hours. See our Refund Policy for details.
How should I store peptides?
Research peptides should be stored according to their specific documentation. Generally, lyophilized peptides should be stored at -20°C or below and kept away from light and moisture.
Do you offer bulk pricing?
Yes, we offer discounted pricing for bulk research orders. Contact us at neolabpeptides@gmail.com for a custom quote.
How do I contact customer support?
Email us at neolabpeptides@gmail.com. We typically respond within 24 hours on business days.
Neo Lab Peptides provides research chemicals for laboratory and scientific use only. Our products are not approved by the FDA for human or veterinary use.