Privacy Policy

Last updated: April 7, 2026

Neo Lab Peptides ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit neolabpeptides.com (the "Site"). This policy is designed to comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA).

1. Age Requirement

Our Site is intended for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If you are under 21, please do not use this Site or submit any personal information.

2. Research Use Only

All products sold on this Site are intended strictly for research and laboratory use only. They are not intended for human consumption, medical, veterinary, or household use. No medical claims are made regarding any products. By purchasing from our Site, you acknowledge and agree to these terms.

3. Information We Collect

Personal Information: When you place an order or create an account, we collect your name, email address, phone number, shipping address, billing address, and payment information.

Automatically Collected Information: We automatically collect certain information when you visit the Site, including your IP address, browser type, operating system, referring URLs, and browsing behavior through cookies and similar technologies.

Order Information: We collect details about the products you purchase, order history, and transaction data.

4. How We Use Your Information

Process and fulfill your orders
Communicate with you about orders, products, and services
Provide customer service and respond to inquiries
Improve our Site, products, and services
Send promotional communications (with your consent)
Comply with legal obligations
Prevent fraud and enhance security

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies: Required for Site functionality (shopping cart, user sessions, age verification). These cannot be disabled.
Analytics Cookies: Help us understand how visitors use our Site. These can be opted out of via our cookie consent banner.

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Shopify (e-commerce platform), payment processors, shipping carriers, and email service providers — only as necessary to fulfill orders and operate the Site.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

7. Data Security

We implement industry-standard security measures to protect your personal information:

SSL/TLS encryption for all data transmission
Secure payment processing (PCI-DSS compliant)
Regular security assessments
Limited employee access to personal data

8. Your Privacy Rights (CCPA — California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

Right to Know: You may request what personal information we have collected about you.
Right to Delete: You may request that we delete your personal information.
Right to Opt-Out: You may opt out of the sale of your personal information. We do not sell your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at neolabpeptides@gmail.com. We will respond within 45 days as required by law.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is retained for a minimum of 7 years for tax and legal compliance.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Email: neolabpeptides@gmail.com
Website: neolabpeptides.com